Support
Questions, something not working, a payment or a refund: write to us and a real person will reply. If you have an account, email from the address on it so we can find you quickly.
hello@gotswap.co.ukCancel GotSwap Pro
Sign in, open Pro and choose "Manage subscription". You'll go to Stripe's secure page, where you can cancel in one step. You keep Pro until the end of the period you've paid for, and you aren't charged again. If you're on the free trial and cancel before it ends, you aren't charged anything.
Refunds and payments
You can ask for a full refund of your first payment within 14 days. Email us and say you'd like one. Receipts come from Stripe, our payment provider. The details are in our Cancellation & Refund Policy.
Can't sign in
On the sign-in page, use "Forgot password" and we'll email you a reset link. If the email doesn't arrive, check your spam folder, then get in touch and we'll help.
Report a problem with a person or a post
Tap the small flag beside a post, comment, message or profile. Reports go straight to us and we look at every one. If it's urgent, or you can't find the flag, email us.
Your account and your data
You can delete your account yourself from your profile page (cancel Pro first if you have it). For a copy of your data or any other privacy request, email us. See our Privacy Policy.
Found a bug or have an idea?
Tell us what you were doing and what you saw, and a screenshot helps a lot. We read everything. Signed-in members will also find a step-by-step guide on the Help page in the app.
GotSwap is run by GOTSWAP LTD, trading as GotSwap, a company registered in England and Wales (company number 17541526), registered office: 15 Gertrude Street, Abercynon, CF45 4RL. Terms · Privacy · Refunds · Pricing · About