What this covers

GotSwap is free to use. This policy is about the optional GotSwap Pro subscription, which is billed monthly or yearly. Payments are handled by Stripe, our payment provider, and GotSwap is the seller. Stripe emails you a receipt for each payment.

Free trial

New subscribers may get a free trial, and its length is shown at checkout. You add a payment method to start it. If you cancel before the trial ends, you aren't charged anything. If you don't, your first payment is taken when the trial ends.

Cancelling

You can cancel at any time, from the Pro page in the app (signed in, open Pro and choose "Manage subscription"). You'll go to Stripe's secure page, where you can cancel in one step. You keep Pro until the end of the period you've already paid for, and you aren't charged again. Deleting your GotSwap account doesn't cancel a subscription by itself, so cancel first, or email us and we'll do it for you.

Refunds

If you're not happy, you can ask for a full refund of your first payment within 14 days of making it. Email hello@gotswap.co.uk from the address on your account and say you'd like a refund. Refunds go back to the original payment method, usually within 5 to 10 working days.

After those 14 days, payments (including renewals) aren't refunded for time already used, unless the law says they should be, for example if something we sold you was faulty or wasn't as described. If a renewal was taken by mistake or you didn't realise it would renew, contact us quickly and we'll look at it fairly. This doesn't affect your statutory rights.

Failed payments

If a renewal payment fails, Stripe will retry it for a while and may email you to update your card. If it still can't be collected, the subscription ends and Pro switches off. Your collection, trades and circles are never deleted. You just lose the Pro features until you subscribe again.

Price changes

If the price of Pro changes, it only applies from your next renewal, and we'll tell you before it does so you can cancel if you'd rather not continue.

Contact

Questions about a payment or a refund: hello@gotswap.co.uk. See also our Terms & Conditions and Privacy Policy.